How long will it take to receive my order?
We are able to get most orders out within 3-5 business days. (Note, however, that handwoven and handmade tallit sets can take anywhere from 2-6 weeks.) Registered Airmail typically takes 10-20 days, ECO Post/First Class takes 6-9 days and Express Mail takes 4-7 business days to most locations. (For more detailed shipping info, click here.)

Which credit cards do you accept?
MasterCard, Visa, American Express, Discover, JCB and Diners.

Can I pay using my PayPal account?
Certainly. During the ordering process, when you arrive at the checkout page, you will see a PayPal option.

Can I pay by eCheck?
Yes, if you have a PayPal account. During the ordering process, when you arrive at the checkout page, you will see a PayPal option. Select that option, register for a PayPal account, and then follow the instructions to arrange an eCheck transfer. Read more>>

What other payment options are available?
We try to provide flexible payment options when necessary. Contact us for details.

I’m having trouble placing my order. What should I do?
Just send the details of your order by email and we will write up an itemized online invoice.

Your system rejected my credit card, but I know for a fact it’s perfectly valid. What’s the problem?
If one of our payment gateways did not honor your credit card, please try again and hopefully it will go through. The payment gateways we use have various security features, including a complex screening processes that sometimes reject valid credit cards. Here are a few options:

  • Try using the same credit card again
  • Try using a different credit card
  • Ask us to send you an online invoice

Is your website an officially recognized company?
Yes, we are registered under the Israeli tax authorities under the name B.G. Judaica. Our tax registration number is 013550579.

What is your return policy?
The vast majority of our customers are very pleased with the shofar we ship from Israel, but we want all of our customers to be satisfied. If you decide to return the shofar, you will receive a full refund (applied to your credit card), minus the shipping costs.

If you need to return an item, please  contact us beforehand for the correct returns address. Returns must be initiated within one week of receiving the order.